Frequently Asked Questions
Is Hello Tenfold only for weddings?
No, we are happy to customize any design with any text you choose!
How do we get started?
You can order directly online, or you can contact us through the form on the site (we’ll ask for your wedding date, paper goods needed, and quantities). Either way, we will send you an online contract to sign before starting on proofs. If you aren't sure exactly what you're looking for, Ellie would love to talk to you about custom invitations and design. Hello Tenfold's studio hours are M-F 10-5 EST.
Do I have to place an order online?
You don't have to! You can also contact us through the form on the site (we’ll ask for your wedding date, paper goods needed, and quantities), and once you're ready to place an order, we will send you an online contract and an invoice for a deposit. If you aren't sure exactly what you're looking for, Ellie would love to talk to you about custom invitations and design. Hello Tenfold's studio hours are M-F 10-5 EST.
Is there an order minimum?
We have a $500 order minimum.
can i purchase digital files?
Yes! Hello Tenfold sells printable versions of our designs for digital printing only. Just click "shop printables" up there at the top.
What is the process for designs from The Collection?
Once you're ready to get started, you can purchase products directly on the website or by contacting us and putting down a 50% deposit and signing and online contract. Soon thereafter, Ellie will have digital proofs for you to approve. We'll make changes if needed (up to three proofs are included in the price). If you paid with a deposit, the remaining balance will be due after you approve your proofs and before shipping. Shipping is always billed separately after the fact. Please see below for more information on shipping.
What is the process for Custom invitations?
For those interested in a unique design created just for you, Ellie partners with a limited number of couples each year on fully custom invitation suites. Pricing varies depending on many factors, but custom work requires a $1,500 minimum order, and includes a design fee for each item in addition to our regular Collection pricing. Before getting started on your custom project, Ellie will ask for all kinds of details about your event. Over email or phone, we'll talk about your colors, whether your event is modern rustic or elegant southern, your bridesmaid dresses, table arrangements, inspiration images, budget and more. Once we have all the details, we'll talk about process, design, printing methods, papers, etc.
A 50% deposit is due up front (payable by check or credit card) and there is a brief contract you'll sign online. Soon thereafter, I'll have digital proofs for you to approve. We'll make changes if needed (up to three proofs are included in the price). Once you have approved the digital proofs, I'll send you the final 50% invoice. Shipping is always billed separately after your items ship. Please see below for more information on shipping.
Please inquire early, and allow an extra 4 weeks for design time.
When should I place my order?
How long your project will take depends on your project! Rush jobs can sometimes be accommodated, but please inquire first. In general and without a rush service, flat printing takes 2 weeks after you approve your proofs, letterpress takes 3-4, and foil stamping takes 4-5 weeks. How long the design/editing phase takes depends, but it can be anywhere from a couple days to 4 weeks depending on how quickly you get back to us with edits. We usually respond to edits within 1-2 business days.
For fully custom, from-scratch orders, please allow 4 weeks for design time before viewing your first proof. Shop items can be accommodated on a shorter time frame (1-6 weeks), so feel free to ask. I can be more specific once I know more about your project.
For a basic list of what to order when, check out the stationery planning page.
What printing methods do you offer? What do they mean?
Available printing methods are print-at-home, flat printing, screen printing, letterpress, and foil stamping.
Flat Printing is like digital printing, but we use cotton paper and the highest quality machines available. You are not limited in the number of colors used (and you don’t pay per color). With flat printing we can do things like print guest addresses on envelopes and print watercolor illustrations in all their multi-colored glory. Flat printing takes 2 weeks after you approve your proofs (1 week rush service may be available).
Letterpress Printing uses printing plates covered in hand-mixed ink which are pressed into the paper, creating beautiful, textured invitations, with indentations where the design/text are printed. This handmade process lends itself to beautiful variations in color, inking, and impression. We work with letterpress printers who are passionate about their craft and finely-tuned to the detail of the final product. Letterpress takes 3-4 weeks after you approve your proofs (2 week rush service may be available).
Think metallics! Foil stamping is a similar process to letterpress, but it allows for the use of metallics on your invitations. Gold, yes, but also tawny matte, rose gold, shiny pearl, silver, copper, mint, and more. We love it combined with letterpress. Foil stamping takes 4-5 weeks and rush service is not available.
Speaking of combining print methods, yes please do. We work with lots of couples who decide to have, say, shiny gold invitations with a blush pink RSVP card and flat printed envelopes. Go for it.
What papers do you use?
Our standard paper is a beautiful 110lb. cotton in Bright White or Soft Ivory (and with letterpress or foil, an 110lb cotton Ecru paper). Colored and double-thick 220lb cotton papers are available as an upgrade.
Can I see samples?
Yes! Samples are available to order. We do not keep all invitations in stock in all printing methods, but we'll do our best to accommodate your wishes. Sorry, samples can not be customized with your wedding information or colors.
Can I put down a deposit instead of paying in full up front?
Only a 50% deposit is required to get started. To put down a 50% deposit, enter the code deposit50 at checkout.
Can I see a proof first?
Absolutely. Once we have a deposit from you, we will get started on your stationery proofs. There are three emailed proofs included with every order, so we'll have plenty of time to get things just right! Flat printed proofs are available for an extra fee, and an additional 3 week turnaround time.
Can you help with wording and invitation etiquette?
Are there menus (etc) to match my design?
Of course. Although items like menus, programs, accommodation cards, etc. may not be pictured with each suite, we're happy to create them for you to match the invitations on the site at no extra charge. The same goes for any other items, like seating charts, that you may not see in the shop.
Can I change colors, fonts, etc?
What types of payment do you accept?
Personal check is my preferred payment method. We also gladly accept Visa, Mastercard, Express, Discover, and PayPal payments. For all invitation projects, we ask for a 50% non-refundable deposit up front, the second 50% before shipping, and we bill shipping separately after the fact.
How much will shipping cost?
Because shipping prices vary depending on the weight of your order and your location, we can not estimate exact shipping prices. We charge exactly what it costs us to package and ship your items, with no additional fees. UPS, FedEx, or DHL will charge us a $5-10 packaging fee on top of the shipping cost.
All invitation orders are shipped via UPS or FedEx with at least $100 insurance (unless you specify otherwise) and arrive within 2-7 business days, depending on your location. Shipping times for international orders vary (and DHL is recommended). Please let me know if you have other preferences and I will accommodate if I can. Expedited shipping is always available!
Do I have to pay Sales Tax?
All orders shipped to or picked up within NC will be charged sales tax.
Do you offer refunds or exchanges?
Because your order is customized for you and your event, all orders are final. We recommend purchasing samples to get an idea for what your final product will look like. Refunds will not be granted for color differences between online proofs and the printed product, or grammatical/spelling errors.
Do you offer wholesale?
Although Hello Tenfold can not currently accommodate wholesale orders, we look forward to doing so in the future. If you'd like us to save your contact information for when wholesale becomes available, please contact us.