HOW TO BEGIN
Just contact me through the form on the site with your wedding details (your wedding date, paper goods needed, and quantities). If you aren't sure exactly what you're looking for, I'd love to talk to you about custom invitations and design. Available printing methods are print-at-home, digital printing, screen printing, and letterpress. Hello Tenfold's office hours are M-F 10-6 EST.
SAMPLES
You can order the Day Of Stationery Sample Pack or the Invitation Sample Pack (or both!) from the shop. We do not keep all invitations in stock in all printing methods, but we'll do our best to accommodate your wishes. Just leave a "note to seller" during checkout, mentioning your favorite items. Samples can not be customized with your wedding information or colors.
INVITATIONS FROM THE COLLECTION
Colors, fonts, and wording can be changed in any of the designs from the Hello Tenfold collection at no additional cost. Although items like menus, programs, accommodation cards, etc. may not be pictured with each suite, we're happy to create them for you to match the invitations on the site at no extra charge. Once you're ready to get started, a 50% deposit is due up front (payable by check or PayPal) and there is a brief contract you'll sign online. Soon thereafter, I'll have digital proofs for you to approve. We'll make changes if needed (up to three proofs are included in the price). Once you have approved the digital proofs, I'll send you the final 50% invoice. Shipping is always billed separately after your items ship. Please see below for more information on shipping.
THE CUSTOM PROCESS
I love doing custom work! Everything you see in the shop can be customized, but I'm also available to work from scratch to create something unique. Prices vary depending on printing methods and more, and begin at $2,000. Because Hello Tenfold is a small shop, I am only able to take a limited number of custom projects per year, so please inquire early.
Before getting started on your custom project, I like to have all kinds of details about your event. Over email or phone, we'll talk about your colors, whether your event is modern rustic or elegant southern, your bridesmaid dresses, table arrangements, inspiration images, and more. Once I have all the details, we'll talk about pricing and other options like printing methods, papers, etc. A 50% deposit is due up front (payable by check or PayPal) and there is a brief contract you'll sign online. Soon thereafter, I'll have digital proofs for you to approve. We'll make changes if needed (up to three proofs are included in the price). Once you have approved the digital proofs, I'll send you the final 50% invoice. Shipping is always billed separately after your items ship. Please see below for more information on shipping.
PAYMENT
Personal check is my preferred payment method. I also gladly accept Visa, Mastercard, Express, Discover, and PayPal payments via PayPal. (But you do not need to have a PayPal account to shop with Hello Tenfold). For all invitation projects, I ask for a 50% non-refundable deposit up front, the second 50% before shipping, and I bill shipping separately after the fact.
SHIPPING AND HANDLING
Note cards and other ready-made items are shipped regular mail within 1-2 business days and can take 3-15 business days to arrive (depending on your location). If you need your items in a more timely fashion, please let us know at the time you place your order. All invitation orders are shipped via UPS or FedEx with full insurance in case of loss or damage and arrive within 3-4 days from the day they are shipped if you are on the US East Coast, and within 7 business days if you're elsewhere. Shipping times for international orders vary. Please let me know if you have other preferences and I will accommodate if I can. Because shipping prices vary depending on the weight of your order and your location, I can not estimate exact shipping prices. I charge exactly what it costs me to package and ship your items, with no additional fees. Expedited shipping is always available.
SALES TAX
All orders shipped to NC will be charged sales tax (6.75%).
REFUNDS AND EXCHANGES
Because your order is customized for you and your event, all orders are final. I recommend purchasing one of the sample packs in the shop to get an idea for what your product will look like. Refunds will not be granted for color differences between online proofs and the printed product, or grammatical/spelling errors.
TIMELINE
How long your project will take depends on your project! Rush jobs can sometimes be accommodated, but please inquire first. In general, I request 8-12 weeks for design, printing, and shipping time for custom invitations. Shop items can be accommodated on a shorter time frame (2-6 weeks), so feel free to ask. I can be more specific once I know more about your project.
WHOLESALE
Please contact me with inquiries.
SECURITY
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).