Frequently Asked Questions
Is Hello Tenfold only for weddings?
No, we are happy to customize any design with any text you choose!
How do we get started?
You can contact us through the form on the site. We'll email a proposal tailored to your needs, and once we pick final options, we'll set up a contract for you to sign online. If you're local (Durham, NC), we'll set up an in-person meeting to go through samples, too!
Is there an order minimum?
We have a $1,000 order minimum.
can i purchase digital files?
Unfortunately we do not sell digital files.
What is the process for designs from The Collection?
After signing a contract and placing a 50% deposit on your stationery, you'll email wording to us (we're happy to help!). Soon thereafter, Ellie will have digital proofs for you to approve. We'll make changes if needed (2-3 proofs are included in the price). Your remaining balance will be due after you approve your proofs and before we ship your order. Please see below for more information on shipping.
What is the process for Custom invitations?
For those interested in a unique design created just for you, Ellie partners with a limited number of couples each year on fully custom invitation suites. Before getting started on your custom project, we will ask for all kinds of details about your event. Over the phone, we'll talk about your colors, whether your event is modern rustic or elegant southern, your bridesmaid dresses, table arrangements, inspiration images, budget and more. Once we have all the details, we'll talk about process, design, printing methods, papers, etc.
Pricing varies depending on many factors, but custom work requires a $2,000 minimum order, and includes a design fee for each item in addition to our regular Collection pricing. A 50% deposit is due up front (payable by check or credit card) and there is a brief contract you'll sign online. Soon thereafter, we'll have digital proofs for you to approve, typically including 3 invitation designs. We'll make changes if needed (4-5 proofs are included in the price) and start carrying your design over to reply cards, detail cards, etc. Once you have approved your proofs, we'll send you the final 50% invoice and start printing. Shipping is always billed separately after your items ship. Please see below for more information on shipping.
Please inquire early, and allow an extra 6 weeks for design time.
When should I place my order?
How long your project will take depends on your project! Rush jobs can sometimes be accommodated, but please inquire first. In general and without a rush service, flat printing takes 2 weeks after you approve your proofs, letterpress takes 3-4, and foil stamping takes 4-5 weeks. How long the design/editing phase takes depends, but it can be anywhere from a couple days to 4-6 weeks depending on how quickly you get back to us with edits, and whether your project is semi-custom (Collection) or fully custom. We usually respond to edits within 1-2 business days.
For fully custom, from-scratch orders, please allow at least 6 weeks for design time. Shop items can be accommodated on a shorter time frame (1-6 weeks), so feel free to ask. We can be more specific once we know more about your project.
For a basic list of what to order when, check out the stationery planning page.
What printing methods do you offer? What do they mean?
Available printing methods are print-at-home, flat printing, screen printing, letterpress, and foil stamping.
Flat Printing is like digital printing, but we use cotton paper and the highest quality machines available. You are not limited in the number of colors used (and you don’t pay per color). With flat printing we can do things like print guest addresses on envelopes and print watercolor illustrations in all their multi-colored glory. Flat printing takes 2 weeks after you approve your proofs (1 week rush service may be available).
Letterpress Printing uses printing plates covered in hand-mixed ink which are pressed into the paper, creating beautiful, textured invitations, with indentations where the design/text are printed. This handmade process lends itself to beautiful variations in color, inking, and impression. We work with letterpress printers who are passionate about their craft and finely-tuned to the detail of the final product. Letterpress takes 3-4 weeks after you approve your proofs (2 week rush service may be available).
Think metallics! Foil stamping is a similar process to letterpress, but it allows for the use of metallics on your invitations. Gold, yes, but also tawny matte, rose gold, shiny pearl, silver, copper, mint, and more. We love it combined with letterpress. Foil stamping takes 4-5 weeks and rush service is not available.
Speaking of combining print methods, yes please do. We work with lots of couples who decide to have, say, shiny gold invitations with a blush pink RSVP card and flat printed envelopes. Go for it.
What papers do you use?
Our standard paper is a beautiful 110lb. cotton in Bright White or Soft Ivory (and with letterpress or foil, an 110lb cotton Ecru paper). Colored and double-thick 220lb cotton papers are available as an upgrade.
Can I see samples?
Yes! Samples are available to order for those customers whose project timeline fits our calendar. Please inquire for information. We also offer in-person meetings in our Durham, NC studio.
Sample Packs contain 3 wedding invitations (one flat print, one letterpress, one foil stamp), reply cards, detail cards, envelopes, 2 save the dates, as well as samples of our 4 standard papers (including double-thick). And, they ship for free within the U.S.!
Sorry, samples can not be customized with your wedding information or colors. If you need to see a particular invitation design in person, we'll do our best to accommodate.
Can I put down a deposit instead of paying in full up front?
Only a 50% deposit is required to get started.
Can I see a proof first?
Absolutely. Once we have a deposit from you, we will get started on your stationery proofs. There are 3 emailed proofs included with every order, so we'll have plenty of time to get things just right! Flat printed proofs are available for an extra fee, and an additional 3 week turnaround time.
Can you help with wording and invitation etiquette?
Are there menus (etc) to match my design?
Oh yes. Although items like menus, programs, accommodation cards, etc. may not be pictured with each suite, we're happy to create them for you to match the invitations on the site at no extra charge. The same goes for any other items, like seating charts, that you may not see in the shop.
Can I change colors, fonts, etc?
What types of payment do you accept?
Personal check is our preferred payment method. We also gladly accept Visa, Mastercard, American Express, Discover, and PayPal payments (a convenience fee will apply). For all invitation projects, we ask for a 50% non-refundable deposit up front, the second 50% before shipping.
How much will shipping cost?
Free insured UPS Ground shipping (for US orders) is included in your custom quote! UPS Ground takes 2-7 business days, depending on your location. We will add enough insurance to your shipment to cover the cost of a rush re-print should loss or damage occur, but it is your responsibility to leave time for rush reprints (2 weeks for letterpress, 1 week for flat printing, plus assembly time) and you will be responsible for the cost of overnight shipping your reprint, if desired.
Once you approve your proofs, you'll have the option to upgrade to FedEx 2-day or FedEx overnight, if you prefer.
Shipping times for international orders vary (DHL is strongly recommended). For international orders, we will bill you for the exact cost of your shipment. We recommend full insurance on every order, which will affect custom fees and taxes at arrival. Please expect to spend $200-300 on DHL at minimum.
Do I have to pay Sales Tax?
All orders shipped to or picked up within NC will be charged sales tax.
Do you offer refunds or exchanges?
Because your order is customized for you and your event, all orders are final. We recommend purchasing samples to get an idea for what your final product will look like. Refunds will not be granted for color differences between online proofs and the printed product, or grammatical/spelling errors.
Do you offer wholesale?
Although Hello Tenfold can not currently accommodate wholesale orders, we look forward to doing so in the future. If you'd like us to save your contact information for when wholesale becomes available, please contact us.